Please check goods and product labels when received. If you wish to exchange an item please contact us. We will exchange any item for another size /colour/ equivalent priced product without charge if returned within 14 days of receipt. The returned item must be unused (hosiery unopened) and in original packaging. We will refund the cost of postage upon receipt of the return.
Cancellations and refunds:
Please check goods and product labels when received. By law in the UK you have 14 days from the date of receipt to cancel your original order. If you wish to cancel, please contact us as soon as possible via email at firstname.lastname@example.org from the same email address assicated with your account. We will refund the goods value. You will be responsible for the cost of returning the goods to us. The returned item must be unused (hosiery unopened) and in original packaging. The Victoria range cannot be refunded or exchanged as is stated on each page.
Where a despatched order is refused for any reason, any refund request will incur an administration charge of 25% of the original value. We will also deduct the cost of any direct or indirect charges incurred in securing the goods safe return to our company. Your statutory rights are not affected.